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We are compliant with the Consumer Protection (distance selling) Act, the Guidance of the Sale of Goods Act and the Supply of Goods and Services Act in English law.
All orders are subject to packing and carriage and the following shows the charges that apply (inclusive of packing, carriage & VAT) and which will be added at the checkout.
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| UK Mainland | £2.70 | £3.70 | £5.85 | £2.93 |
| Channel Islands, Northern Ireland, Scottish Highlands & Islands | £4.19 | £5.21 | £7.33 | £3.67 |
| Rest of EU | £7.16 | £8.20 | £10.29 | £5.15 |
| Worldwide | £10.11 | £11.20 | £13.25 | £6.63 |
Any customer has the right to cancel a product. If that product has already been despatched, then it can be returned to us (in re-saleable condition and in its original packaging) and a refund, exchange or credit will be given according to the customer's wishes (excluding the packing and carriage costs).
In the case of an exchange of goods, you must include the postage for the new product to be sent to you.
Please Contact Us in writing within 7 days of receipt to confirm that you will be returning the goods, either by email or post, informing us of the return and reason. Items must be returned within 14 days of delivery.
It is your responsibility to return the goods in excellent condition.
We recommend that you use recorded delivery as proof of shipping is not proof of receipt.
We can not exchange or cancel customer specification or bespoke items such as shoes that have been dyed or re-covered, veils, items which have bee stated in description non-returnable or clothing which has been branded to your specification. We suggest that you make sure that the shoe size you order is correct before requesting the dye service.
We can not exchange personal items such as underwear or swimwear. This is also the case in cancelled orders which have been dispatched.
We can not refund sale items.
For refunds please allow up to 30 days from the goods arriving with us to be credited.
All returns are to be sent to Love Me Do Brides, 2 Simpson House, New Zealand Avenue, Walton-On-Thames, Surrey. KT12 1QB
Please note that returned or exchanged items that have been posted free of charge will incur a charge back for the postage on your refund (you can work out the cost using the table above, the weight of your item is found on the web page). This is to cover our costs.
Please note that prices can vary from those in store. Not all items are available to view in store, please check before making a special journey.
Every effort is made to send the correct goods. However, in the event that incorrect goods have been sent, we will resend the correct goods on return of the incorrect goods and reimburse your postage costs. Please allow up to 30 days to be credited.
We recommend that you use recorded delivery as proof of shipping is not proof of receipt.
It is your responsibility to check your goods as soon as you have received them. If the goods are faulty, you must inform us of the fault in writing within 7 days (we will accept email) for a full refund including postage. We will resend a replacement or in the event of a replacement not being available, we will offer you a repair service if appropriate, full refund or exchange.
If more than 7 days has passed, we are willing to offer a credit note which must be redeemed within 3 months of date of issue. If you have returned the goods within 28 days of purchase, we will not accept goods back after this date. You will be responsible for any additional postage costs.
We recommend that you use recorded delivery as proof of shipping is not proof of receipt.
Sale items that are not perfect will be described in full before you buy. However, if you find any other faults on the sale item which has not been picked up then of course we will refund or exchange and reimburse your postage cost.
For refunds please allow up to 30 days to be credited.
Normal delivery is estimated to be between 2-4 weeks. However, this service can take up to 8 weeks in peak times. If you want a guidance to current delivery estimates, please contact us. An express service is available.
We can only accept dye service orders on shoes and bags that have been purchased from us.
To save delivery costs it is advisable to purchase the shoes and the dye service together.
All shoes will be dyed for daylight (not artificial light) unless otherwise stated.
We can not be held responsible for swatches that are a different texture or fabric to the fabric of the shoe or bag ordered.
If you are having more than one item dyed it is recommended that you order the items together because the dyed is hand mixed and the items hand dyed. If ordered separately, we can not be held responsible for colour batch differences.
We can not accept shoes back if they have been dyed, so please ensure you are ordering the right size.
We understand that this may be the first time you have had shoes or bags dyed, so if you have any questions, please call.
All currencies on this website for products, services and delivery costs are indicated in GB Pounds Sterling.
All prices are inclusive of VAT at 17.5% unless stated.
Every effort is made to ensure prices are correct. If any error occurs we will advise you of the correct price prior to processing your order. If you then decide against your purchase we will immediately refund you.
We accept payment by Mastercard, Visa, Delta, Switch and Solo.
Your credit or debit card will be debited in GB Pounds Sterling at our bank's exchange rate on the date your goods are shipped.
We will also accept payment by cheque, however, we cannot despatch the goods until the cheque has been cleared which can take up to 10 working days.
Please make your cheque payable to Love Me Do Brides Ltd with your address on the back together with your order details and a contact telephone number and send to: Love Me Do Brides Ltd, 2 Simpson House, New Zealand Avenue, Walton-On-Thames, Surrey, KT12 1QB
Please note any cheques returned unpaid by your bank will incur a fee of £15 for administration and bank charges.
If you cancel your order and goods have been dispatched you will have to follow the returns policy.
If you prefer to speak to a person, we can take orders over the telephone. If you supply us with a contact number and a suitable time to call, one of our team will contact you.
We aim to deliver all of our standard goods as soon as possible and normally within 7-14 days if your item is in stock.
If your item is not in stock we will confirm an expected delivery time. If this is not suitable, we will refund in full.
If you need your goods sooner please contact us and we will do an availability check for you.
All orders will be sent by recorded delivery.
We cannot be held responsible for late delivery due to postal strikes, acts of terrorism, customs hold-ups or delays through industrial action.
All delivery dates are an estimate and can not be guaranteed.
All orders are sent by a recorded delivery service where you need to sign for your goods. It is advisable to give a daytime delivery address.
If an attempt to deliver fails, goods will be returned to us and you will be liable for all administration, delivery and recovery costs.
We can not be held responsible for any damage, injury, death or accidents caused by the misuse of products we have supplied you.
Every effort is made to ensure that our customers are happy and we value your business. However, if you have reason to complain about service or a product, please write to: Customer Services Department, Love Me Do Brides Ltd, 2 Simpson House, New Zealand Avenue, Walton-on-Thames, Surrey, KT12 1QB.
All complaints are treated seriously. We will endeavour to reply and resolve any complaints within 30 days of receipt of your complaint.
All complaints are dealt with under the Guidance of the Sale of Goods Act, Distance Selling Act, Supply of Goods and Services Act, and under English law.
The contents of this site including images are the property and copyright of Love Me Do Brides Ltd or its suppliers. All rights reserved. No part may be reproduced or distributed in any form without the express written permission of Love Me Do Brides Ltd.
Whilst every effort is made to ensure accuracy in the content of this web site, Love Me Do Brides Ltd will not be held responsible for any typographical errors, inaccuracies or omissions. The information, prices and terms presented on this site are subject to change without prior notice. Not all products are available at all times.
By accessing, browsing and or using this site, you acknowledge that you have read, understood, and agreed to be bound by these terms and to comply with all applicable laws and regulations. If you do not agree to these terms, please do not use this site. Love Me Do Brides Ltd makes no representation that this site or its contents are appropriate or available for use in any locations outside the United Kingdom. Those who choose to access the site from other locations do so on their own initiative and are responsible for compliance with applicable local laws.
This site, our products and services are governed by English law.
Your statutory rights are not affected. |
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