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We are compliant with the Consumer Protection (distance selling) Act, the Guidance of the Sale of Goods Act and the Supply of Goods and Services Act in English law.
£5 cashback on all orders placed on-line over the value of £50 from 17/11/09 from 1pm. We will refund the £5 after you have ordered in accordence to the refund proceedure below and after the 7 day return policy has lapsed. Please note that this offer is not available in stores
£50 discount applies to all Wedding dress orders in store or on-line, wedding gowns must be over £250 where balances are paid in full. When buying on line, you will be required to pay the full amount, then after checkout and money has cleared we will then refund you.
Offer does not apply to Hire items, Dress cleaning, dye service or postage charges
Free men's hire When you buy a dress from us - dress must be over £750, package 1 is what you will receive - upgrades permitted. (Can not be used in conjunction of the Free mens hire for 5 deal) you must be able to collect and return from store
Free mens's hire - Order 5 or more and get 1 free - you must order 5 of the same package, upgrades permitted. You must be able to collect and return from store
Bridesmaids - order 5 or more and get 5th free, order must taken in full and cheapest goes free.
Free Shoe Dye service - On Else shoes only, and ordered at time of ordering the shoes. Order 4th and over shoe dye must be from Rainbow Club and Rainbow Couture and the same colour and dyed at the same time. Free Handbag dye service only from Rainbow Club and Couture and must be done at same time as the shoes and same colour.
All orders are subject to packing and carriage and the following shows the charges that apply (inclusive of packing, carriage & VAT) and which will be added at the checkout.
Normal delivery is estimated to be between 2-4 weeks. However, this service can take up to 8 weeks in peak times. If you want a guidance to current delivery estimates, please contact us. An express service is available.
We can only accept dye service orders on shoes and bags that are fully dyeable. If you send items that cannot be dyed, we will deduct the cost of postage from your refund on returning these items to you.
To save delivery costs it is advisable to purchase the shoes and the dye service together.
All shoes will be dyed for daylight (not artificial light) unless otherwise stated.
We can not be held responsible for swatches that are a different texture or fabric to the fabric of the shoe or bag ordered.
If you are having more than one item dyed it is recommended that you order the items together because the dyed is hand mixed and the items hand dyed. If ordered separately, we can not be held responsible for colour batch differences.
We can not accept shoes back if they have been dyed, so please ensure you are ordering the right size.
We understand that this may be the first time you have had shoes or bags dyed, so if you have any questions, please call.
All currencies on this website for products, services and delivery costs are indicated in GB Pounds Sterling.
All prices are inclusive of VAT at 17.5% unless stated.
Every effort is made to ensure prices are correct. If any error occurs we will advise you of the correct price prior to processing your order. If you then decide against your purchase we will immediately refund you.
We accept payment by Mastercard, Visa, Delta, Switch and Solo, American Express
Your credit or debit card will be debited in GB Pounds Sterling at our bank's exchange rate on the date your goods are shipped.
As you are making a payment via a Protx to protect your card details, payment will automatically be taken, if your item is not in stock or available we will contact you.
We will also accept payment by cheque, however, we cannot despatch the goods until the cheque has been cleared which can take up to 10 working days.
Please make your cheque payable to Love Me Do Brides Ltd with your address on the back together with your order details and a contact telephone number and send to: Love Me Do Brides Ltd, 2 Simpson House, New Zealand Avenue, Walton-On-Thames, Surrey, KT12 1QB
Please note any cheques returned unpaid by your bank will incur a fee of £15 for administration and bank charges.
If you cancel your order and goods have been dispatched you will have to follow the returns policy.
For security reasons we prefer to take orders online. However, if you prefer to speak to one of our staff, we can take orders over the telephone. Please email us with a contact number and a suitable time to call and one of our team will contact you.
We aim to deliver all of our standard goods as soon as possible and normally within 7-14 days if your item is in stock.
If your item is not in stock we will confirm an expected delivery time. If this is not suitable, we will refund in full.
If you need your goods sooner please contact us and we will do an availability check for you, however as stock levels changes quite rapidly this is not a guarantee until order is placed and confirmation is given.
All orders will be sent by recorded delivery.
We cannot be held responsible for late delivery due to postal strikes, national holidays such as xmas etc, acts of terrorism, customs hold-ups or delays through industrial action.
All delivery dates are an estimate and can not be guaranteed.
We can only guarantee next day delivery if you have ordered before noon the day before. During national holidays next day may take an extra day to process.
Any customer has the right to cancel a product. If that product has already been despatched, then it can be returned to us (in re-saleable condition and in its original packaging) and a refund, exchange or credit will be given according to the customer's wishes (excluding the packing and carriage costs).Please refer to the returns policy & product information to make sure your item is returnable.
In the case of an exchange of goods, you must include the postage for the new product ££6.95 UK - £13.50 Europe - £19.95 Worldwide) to be sent to you.
Items must be returned within 7 days of delivery, we can not accept the shoes back after this date.
It is your responsibility to return the goods in excellent condition.
We recommend that you use recorded delivery as proof of shipping is not proof of receipt.
We can not exchange or cancel customer specification or bespoke items such as shoes that have been dyed or re-covered, veils, items which have been described as non-returnable or clothing which has been branded to your specification. We suggest that you make sure that the shoe size you order is correct before requesting the dye service.
We can not exchange personal items such as underwear or swimwear. This is also the case in cancelled orders which have been dispatched.
We can not refund/exchange Be-spoked items, Wedding storage boxes, dried flowers, veils, lingerie & slumber ware, dyed shoes, Orchabelle shoes are they made to order, postage, men's & ladies hire, Leigh Anne McCague tiaras, Jewellery. Please note that sale items will be charge a £5 restocking charge, Sale Gowns at £10 restocking charge. Postage on items returned will be deducted.
Because of the nature items on the website and for speed of delivery we are un-able to offer a cooling off period unless you request it in our special instruction box, in doing so please remember your order will not be sent out untill after this time.
As we are processing your refund via protx, your card details are secured from a third party so for refunds please allow up to 30 days from the goods arriving with us to be credited to your account. Postage will always be deducted.
All returns are to be sent to Love Me Do Brides, 15 Park Road, Kingston-upon-Thames, Surrey, KT2 6BX
Items initially sent out postage free will have postage deducted from the refund.
Items that have been sent back for exchange will be charged the cost of postage, either send a cheque for the postage, (if your item was free postage you will need to email us for cost, i.e for shoes, cost will be £6.95 per pair)
Please refer to our Returns Policy for more information.
Items that have been sent back to us in error that are not returnable will have to be collected, or we can send back to you, a cost of postage will be have to be paid.
Please refer to our Returns Policyfor more information.
All orders are sent by a recorded delivery service where you need to sign for your goods. It is advisable to give a daytime delivery address.
As our items are sent by a recorded system, unless you are there to sign for them your goods will be help at a local depot for your collection, a card is normall left. If you have not picked up your item within a certain time they will be routed back to us, this can take upto 2 weeks from the holding time - so allow 4 weeks for delivery, if you can not wait for your item and need a refund you will need to wait until we have received the item back, postage will be deducted. If we have to re-send out your parcel then we reserve the right to charge extra postage
We can not be held responsible for any damage, injury, death or accidents caused by the misuse of products we have supplied you.
Every effort is made to ensure that our customers are happy and we value your business. However, if you have reason to complain about service or a product, please write to: Customer Services Department, Love Me Do Brides Ltd, 2 Simpson House, New Zealand Avenue, Walton-on-Thames, Surrey, KT12 1QB.
All complaints are treated seriously. We will endeavour to reply and resolve any complaints within 30 days of receipt of your complaint.
All complaints are dealt with under the Guidance of the Sale of Goods Act, Distance Selling Act, Supply of Goods and Services Act, and under English law.
The contents of this site including images are the property and copyright of Love Me Do Brides Ltd or its suppliers. All rights reserved. No part may be reproduced or distributed in any form without the express written permission of Love Me Do Brides Ltd.
Whilst every effort is made to ensure accuracy in the content of this web site, Love Me Do Brides Ltd will not be held responsible for any typographical errors, inaccuracies or omissions. The information, prices and terms presented on this site are subject to change without prior notice. Not all products are available at all times.
By accessing, browsing and or using this site, you acknowledge that you have read, understood, and agreed to be bound by these terms and to comply with all applicable laws and regulations. If you do not agree to these terms, please do not use this site. Love Me Do Brides Ltd makes no representation that this site or its contents are appropriate or available for use in any locations outside the United Kingdom. Those who choose to access the site from other locations do so on their own initiative and are responsible for compliance with applicable local laws.
This site, our products and services are governed by English law.
Your statutory rights are not affected. |
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