Returns Policy Exchange Items If you wish to exchange an item, the quickest way to get a replacement is to immediately make a further purchase through the website whilst sending back the original for a refund. Alternatively, send the item back including payment for any difference in price not forgetting postage for the new item. Creating a dummy order on the website for the item you wish to purchase will show you the postage required on the checkout page. Another alternative is to use the postage table on the Terms & Conditions page. Please note that prices can vary from those in store. Not all items are available to view in store, please check before making a special journey. Incorrect Goods Sent Every effort is made to send the correct goods. However, in the event that incorrect goods have been sent, we will resend the correct goods on return of the incorrect goods and reimburse your postage costs. Please allow up to 30 days to be credited. We recommend that you use recorded delivery as proof of shipping is not proof of receipt. Faulty Goods It is your responsibility to check your goods as soon as you have received them. If the goods are faulty, you must inform us of the fault in writing within 7 days (we will accept email) for a full refund including postage. We will resend a replacement or in the event of a replacement not being available, we will offer you a repair service if appropriate, full refund or exchange. If more than 7 days has passed, we are willing to offer a credit note which must be redeemed within 3 months of date of issue. If you have returned the goods within 28 days of purchase, we will not accept goods back after this date. You will be responsible for any additional postage costs. We recommend that you use recorded delivery as proof of shipping is not proof of receipt. Sale items that are not perfect will be described in full before you buy. However, if you find any other faults on the sale item which has not been picked up then of course we will refund or exchange and reimburse your postage cost. For refunds please allow up to 30 days to be credited. All returns to be sent back to Love Me Do Brides, 15 Park Road, Kingston-Upon-Thames, Surrey. KT2 6BX.